Conquest Coffee Co.

Frequently Asked Questions

Find quick answers below, or get in touch and our team will be happy to help.

Orders & Shipping

How long does delivery take?

UK orders are typically roasted, dispatched, and delivered within 2–3 working days. We do not roast or dispatch orders on weekends or UK public holidays. Orders placed during these periods will be processed, freshly roasted, and dispatched on the next available working day.

Can I track my order?

Yes, you'll receive a tracking link by email as soon as your order is dispatched.

Coffee & Products

Are your beans freshly roasted?

Every batch is roasted to order and dispatched within days of roasting for peak freshness.

Do you sell whole beans and ground coffee?

Yes, each blend is available as whole beans or ground to your preferred brew method.

Subscriptions

How do subscriptions work?

Choose a blend and delivery frequency, and fresh coffee will arrive automatically, with full control at any time.

Can I pause my subscription?

Yes, subscriptions can be paused at any time from your account.

Can I skip a delivery?

Yes, individual deliveries can be skipped from your account before the next order is processed.

Can I cancel anytime?

Yes, there's no minimum commitment and subscriptions can be cancelled at any time.

Will I be reminded before renewal?

Yes, you'll receive an email reminder ahead of each upcoming delivery.

Wholesale

Do you offer trade pricing?

Yes, trade pricing is available for cafes, offices and retailers.

How do I apply for a wholesale account?

Contact our team with a few details about your business and we'll set up an account.

Returns & Refunds

What if my order arrives damaged?

General

Where are you based?

Conquest Coffee Co. is based in Northern Ireland, serving customers across the UK.

How do I contact Conquest Coffee?

Email hello@conquestcoffee.co.uk or use the contact form and we'll respond promptly.

Step-by-Step Guides

How to cancel your subscription

Click on the account Icon on the top right-hand corner of the website, login to your subscription account.

Once you have signed into your account, select the 'Subscription' tab on your profile. This will take you to your active subscription.

Now that you can see your active subscriptions, select 'Edit' on the subscription you wish to deactivate.

Scroll to the bottom of the edit page, you will see a 'Cancel Subscription' button listed at the bottom select this and you will have cancelled your subscription.

How to skip a subscription delivery

Once you have signed into your account, select the 'Subscriptions' tab on your profile, this will take you to your active subscriptions.

Now you will be able to see your active subscriptions, select 'Edit' on the one you wish to skip delivery for.

Click on the 'Skip' button below the product you are editing. and we will skip this delivery until the next due-date.

How to change your delivery frequency

Now that you have signed into your account. Select the 'Subscriptions' tab on your profile, this will take you to your active subscriptions.

Select any order to change the delivery frequency. By clicking on 'Edit'. Please note that these changes will apply to ALL subscriptions you have on your account.

Scroll down on the product page and you should be able to see 'You get X of these 'Frequency'. Select your current Frequency (E.g '30 Day Subscription' and select your new choice. Then select 'Save Changes'.

How to update your payment method

Once you have signed into your account, select the 'Account' tab on your profile, this will take you to your active profile.

Select' Manage Payment Methods' and this will bring you to the next page

Once you select 'Edit' on your payment methods you will receive an email confirmation code (for Security) to confirm the changes.

How to update your delivery address