Terms & Conditions

Last Updated: June 2026

1. About Us

These Terms & Conditions govern your use of the Conquest Coffee Co website and the purchase of products and services from us.

Conquest Coffee Co is operated by Northbound Holdings Ltd ("Conquest Coffee", "we", "us", "our").

By accessing our website, creating an account, placing an order, or subscribing to our services, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms, you should not use our website or place an order.

2. Eligibility

By placing an order through our website, you confirm that:

  • You are at least 18 years of age.

  • You are legally capable of entering into binding contracts.

  • The information you provide is accurate and complete.

3. Products & Availability

All products displayed on our website are subject to availability.

Whilst we make every effort to ensure stock levels are accurate, we cannot guarantee availability of all products at all times.

We reserve the right to:

  • Withdraw products from sale.

  • Limit quantities purchased.

  • Refuse or cancel orders where necessary.

Where an item becomes unavailable after an order has been placed, we will contact you and arrange a suitable alternative, refund, or cancellation.

4. Orders

When you place an order, you will receive an order confirmation email.

This email confirms receipt of your order but does not constitute acceptance of the order.

A contract between you and Conquest Coffee Co is formed only when your order has been dispatched.

We reserve the right to refuse or cancel orders for reasons including:

  • Product unavailability

  • Pricing errors

  • Suspected fraudulent activity

  • Breach of these Terms

If payment has already been taken, any cancelled order will be refunded.

5. Pricing & Payment

All prices displayed on our website are shown in Pounds Sterling (£ GBP).

Prices include VAT where applicable.

We reserve the right to amend pricing at any time without notice. However, any changes will not affect orders already accepted.

Payment must be made in full at the time of purchase using one of the payment methods available at checkout.

Payments are processed securely by authorised third-party payment providers.

We do not store complete payment card details on our systems.

6. Delivery

Delivery information, estimated delivery times and shipping charges are outlined in our Shipping & Returns Policy.

Whilst we aim to dispatch orders promptly, delivery dates are estimates only.

We shall not be liable for delays caused by:

  • Courier services

  • Postal disruptions

  • Adverse weather conditions

  • Industrial action

  • Events outside our reasonable control

Nothing in this section affects your statutory consumer rights.

7. Coffee Subscriptions

Where available, customers may purchase products through a recurring subscription service.

By purchasing a subscription, you authorise recurring charges according to your selected delivery frequency.

Subscribers may:

  • Change products

  • Change delivery schedules

  • Update quantities

  • Skip deliveries

  • Pause subscriptions

  • Cancel subscriptions

Changes must be made before the next billing date to take effect for the upcoming order.

If a subscription order has already been processed or dispatched, changes may apply only to future orders.

Subscription discounts, promotional offers and pricing may be amended or withdrawn at our discretion.

We will provide reasonable notice where material changes affect active subscribers.

8. Returns & Refunds

Our Returns & Refunds policy is detailed within our Shipping & Returns Policy.

Due to the perishable nature of coffee products, we generally cannot accept returns of opened products.

This does not affect your statutory rights under:

  • Consumer Rights Act 2015

  • Consumer Contracts Regulations 2013

Where products are faulty, damaged, incorrect or not as described, customers may be entitled to a repair, replacement, refund or other remedy in accordance with applicable consumer legislation.

9. Product Information

We make reasonable efforts to ensure all product descriptions, photographs, tasting notes, specifications and pricing information are accurate.

However:

  • Product images are for illustrative purposes only.

  • Coffee may vary naturally between harvests and roasting batches.

  • Colours may vary depending on screen settings.

  • Tasting notes are subjective and may differ between individuals.

Minor variations shall not constitute a defect.

10. Promotions & Discount Codes

Promotional offers, discount codes and special pricing:

  • Cannot be exchanged for cash.

  • May be withdrawn at any time.

  • Cannot normally be combined unless expressly stated.

  • May be subject to additional terms.

We reserve the right to cancel promotional discounts where misuse is suspected.

11. Acceptable Use

You agree not to:

  • Use the website unlawfully.

  • Attempt unauthorised access to systems or accounts.

  • Distribute malware or malicious code.

  • Interfere with website functionality.

  • Use automated systems to access the website without permission.

We reserve the right to suspend access where misuse is identified.

12. Intellectual Property

All website content, including but not limited to:

  • Logos

  • Branding

  • Images

  • Product descriptions

  • Text

  • Graphics

  • Website design

is owned by or licensed to Conquest Coffee Co and Northbound Holdings Ltd.

You may not copy, reproduce, distribute or commercially exploit any content without our prior written permission.

13. Limitation of Liability

Nothing within these Terms excludes or limits liability where such limitation would be unlawful.

Subject to this:

Conquest Coffee Co shall not be liable for:

  • Indirect losses

  • Consequential losses

  • Loss of profits

  • Loss of business opportunities

  • Loss of data

arising from use of our products or website.

Our total liability in connection with any order shall not exceed the amount paid for that order.

14. Website Availability

We do not guarantee uninterrupted access to our website.

We may suspend, modify or withdraw all or part of the website without notice where necessary for:

  • Maintenance

  • Security

  • Operational reasons

15. Privacy

Your use of our website is also governed by our Privacy Policy and Cookie Policy.

These documents explain how personal information is collected, processed and stored.

16. Changes To These Terms

We may amend these Terms & Conditions from time to time.

Updated versions will be published on this page and take effect immediately unless otherwise stated.

Continued use of the website constitutes acceptance of any updated Terms.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Northern Ireland.

Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Conquest Coffee Co
Operated by Northbound Holdings Ltd

Email: hello@conquestcoffee.co.uk