Shipping & Returns Policy

Last Updated: June 2026

At Conquest Coffee Co, we are committed to delivering premium specialty coffee as quickly and efficiently as possible. This Shipping & Returns Policy explains how we process orders, deliver products, and handle returns and refunds.

1. Shipping Information

We aim to dispatch all orders promptly to ensure your coffee arrives fresh and ready to enjoy.

Delivery Service

All orders are shipped using:

Royal Mail Tracked 48

  • Estimated delivery: 2–4 working days

  • Shipping cost: £2.27 per order

  • Tracking information will be provided where available.

Delivery times are estimates only and are not guaranteed.

2. Order Processing

Orders are processed during normal business hours on Monday to Friday, excluding public and bank holidays in the United Kingdom.

Please note:

  • Orders are not dispatched on weekends.

  • Orders are not dispatched on public or bank holidays.

  • Orders placed outside business hours will be processed on the next working day.

During periods of high demand, processing times may be slightly longer.

3. Delivery Times & Delays

Whilst we make every effort to ensure orders arrive within the estimated timeframe, delays can occasionally occur due to circumstances outside our control.

These may include:

  • Royal Mail service disruptions

  • Severe weather conditions

  • Industrial action

  • Peak seasonal demand

  • Incorrect delivery information provided at checkout

Conquest Coffee Co cannot be held responsible for delays caused by third-party delivery providers. However, we will always assist customers in tracking and resolving delivery issues wherever possible.

4. Subscription Orders

Customers with active subscriptions will have orders processed automatically according to their selected delivery schedule.

Subscription customers can manage their subscriptions through their account, including:

  • Updating delivery schedules

  • Changing products

  • Adjusting quantities

  • Skipping deliveries

  • Pausing subscriptions

  • Cancelling subscriptions

Changes should be made before the next scheduled billing date to ensure they are reflected in upcoming orders.

5. Returns & Refunds

Due to the perishable nature of coffee and food safety requirements, we are generally unable to accept returns of opened coffee products.

This does not affect your statutory rights under UK consumer law.

We may accept returns of unopened products where:

  • The item remains sealed and unused.

  • The item is returned within 14 days of receipt.

  • The customer covers the return postage costs unless the item is faulty or supplied incorrectly.

Returned products must be received in a resaleable condition before a refund can be issued.

6. Damaged, Faulty or Incorrect Orders

If your order arrives:

  • Damaged

  • Faulty

  • Incorrect

  • Incomplete

Please contact us within 48 hours of delivery and provide:

  • Your order number

  • A description of the issue

  • Clear photographic evidence where applicable

Upon review, we may offer:

  • A replacement product

  • A partial refund

  • A full refund

The remedy offered will depend on the circumstances and our obligations under applicable consumer protection legislation.

7. Missing Deliveries

If your order has not arrived within a reasonable timeframe, please contact us as soon as possible.

We will investigate the matter with Royal Mail and, where appropriate, arrange a replacement or refund in accordance with our obligations under UK consumer law.

8. Consumer Rights

Nothing in this Shipping & Returns Policy affects your statutory rights under:

  • The Consumer Rights Act 2015

  • The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

  • Any other applicable consumer protection legislation

Where products are faulty, not as described, or otherwise fail to meet legal standards, customers may be entitled to a repair, replacement, refund, or other remedy as required by law.

9. Contact Us

For any shipping, delivery, returns or subscription enquiries, please contact us:

Conquest Coffee Co
Operated by Northbound Holdings Ltd

📧 hello@conquestcoffee.co.uk

We aim to respond to all enquiries as quickly as possible.