Privacy Policy

Last Updated: June 2026

1. Introduction

Conquest Coffee Co ("Conquest Coffee", "we", "us", "our") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, subscribe to our services, join our mailing list, or otherwise interact with us.

Conquest Coffee Co is operated by Northbound Holdings Ltd, which acts as the data controller for the purposes of applicable data protection legislation.

We process personal information in accordance with:

  • UK General Data Protection Regulation (UK GDPR)

  • Data Protection Act 2018

  • Privacy and Electronic Communications Regulations (PECR)

  • Other applicable UK data protection laws

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect and process the following categories of personal information.

Identity Information

  • First name

  • Last name

  • Account information

  • Customer identifiers

Contact Information

  • Email address

  • Telephone number (where provided)

  • Billing address

  • Delivery address

Order Information

  • Products purchased

  • Subscription information

  • Order history

  • Delivery preferences

Payment Information

Payments are processed securely through third-party payment providers.

We do not store full payment card details on our systems.

Technical Information

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Website usage information

  • Referring websites

Marketing Information

  • Email marketing preferences

  • Subscription preferences

  • Consent records

3. How We Use Your Information

We only process personal data where we have a lawful basis for doing so.

Contractual Necessity

To:

  • Process and fulfil orders

  • Deliver products

  • Manage subscriptions

  • Provide customer support

  • Process payments

  • Handle refunds and returns

Legitimate Interests

To:

  • Improve our website and services

  • Analyse website performance

  • Prevent fraud and misuse

  • Maintain website security

  • Develop new products and services

Consent

Where you have provided consent, we may:

  • Send marketing emails

  • Send promotional offers

  • Notify you about product launches

  • Provide company updates

You may withdraw your consent at any time.

Legal Obligations

To:

  • Maintain accounting records

  • Comply with tax obligations

  • Respond to lawful requests from regulators or authorities

4. Marketing Communications

If you opt in to receive marketing communications, we may contact you regarding:

  • New product launches

  • Promotions and discounts

  • Subscription offers

  • Company news

  • Special events

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails

  • Contacting us directly

Unsubscribing from marketing communications will not affect transactional emails relating to your orders or subscriptions.

5. Sharing Your Information

We do not sell, rent or trade personal information.

We may share information with carefully selected third-party service providers who help us operate our business, including:

Ecommerce & Payments

  • Shopify

  • Shopify Payments

  • Stripe

  • PayPal

Subscription Management

  • Recharge (where applicable)

Delivery & Logistics

  • Royal Mail

  • Courier and fulfilment providers

Marketing Platforms

  • Klaviyo

  • Mailchimp

  • Meta Platforms

  • Google

Analytics & Website Services

  • Google Analytics

  • Google Search Console

  • Meta Pixel

  • Other website analytics providers

These providers are only permitted to process data as necessary to provide their services.

6. International Data Transfers

Some of our service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place, including:

  • Adequacy decisions

  • Standard Contractual Clauses

  • Other lawful transfer mechanisms

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality

  • Remember customer preferences

  • Analyse website traffic

  • Improve user experience

  • Measure advertising performance

For more information, please refer to our Cookie Policy.

You can control cookies through your browser settings and our cookie consent tools.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfil orders

  • Manage subscriptions

  • Provide customer support

  • Comply with legal obligations

  • Resolve disputes

  • Maintain business records

Retention periods may vary depending on the nature of the information and applicable legal requirements.

9. Your Rights

Under UK GDPR, you may have the right to:

Access

Request a copy of the personal information we hold about you.

Rectification

Request correction of inaccurate or incomplete information.

Erasure

Request deletion of personal information where legally permissible.

Restriction

Request restriction of processing in certain circumstances.

Data Portability

Request a copy of your data in a portable format.

Object

Object to processing based on legitimate interests.

Withdraw Consent

Withdraw consent for marketing or other consent-based processing at any time.

To exercise your rights, please contact us using the details below.

10. Data Security

We implement appropriate technical and organisational measures designed to protect personal information from:

  • Unauthorised access

  • Loss

  • Alteration

  • Disclosure

  • Misuse

While we take reasonable steps to protect information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of third-party websites.

We encourage users to review the privacy policies of any external websites they visit.

12. Children's Privacy

Our website and services are not directed at children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove the information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page and will take effect immediately unless otherwise stated.

We encourage users to review this page periodically.

14. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

Conquest Coffee Co
Operated by Northbound Holdings Ltd

Email: hello@conquestcoffee.co.uk

15. Complaints

If you are unhappy with how we process your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information Commissioner's Office
Website: https://ico.org.uk
Telephone: 0303 123 1113

We would appreciate the opportunity to address your concerns before you contact the ICO.